The decline of BEST, the decline of an Institution  

The BEST (Brihanmumbai Electric Supply and Transport) service is crucial for millions of Mumbaikars, offering affordable and effective last-mile connectivity despite challenges like depleting fleet numbers. From 2019 to 2024, the fleet has reduced from 3,379 to 2,996 buses, and by October 2024, it is expected to decrease further to around 2,700 buses. Despite this decline, around 3.5 million riders continue to rely on BEST for daily commuting, including connecting to trains and metro stations. The diminishing fleet and the transfer of key bus depots for redevelopment to private developers could devastate Mumbai’s public transport system.

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The reduction of BEST services would severely affect Mumbai's service economy, leading to increased reliance on private transport like taxis and aggregator cabs, exacerbating congestion and air pollution. This shift could price out many, as private options are not affordable for the masses. Moreover, the handover of bus depots to developers risks irreversible damage to BEST as a public institution.

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At UCM, we are committed to conducting an in-depth study on the decline of the BEST and seek to shed light on the challenges faced by the system and their impact on the daily lives of millions of Mumbaikars who rely on it as their primary lifeline. Through this research, we aim to engage with relevant authorities, offering data-driven insights and practical solutions to ensure the sustainability, efficiency, and safety of Mumbai's transport network for future generations.